It is a pleasure for us to announce that WebHR, has again bagged a top position as a Global leader in Gartner’s GetApp category leader ranking for the year 2019. Kudos to the teams of WebHR https://web.hraround the world, whose consistent efforts in all departments had led us into becoming the leaders in the HR category.
Each year, Gartner’s GetApp ranks the leading business apps inside their most popular categories to help companies tackle software selection.
- View unbiased, data-driven rankings
- Get a breakdown of key factors
- Quickly compare apps
App scores are determined by 5 factors, worth 20 points each, for a possible total of 100
Methodology v5: June 2019 – Present
Category Leaders rankings highlight key factors that small businesses should consider when assessing which software products may be right for them. These factors include user input (“user reviews”), compatibility with other systems (“integrations”), mobile offerings (“mobile”), technical capabilities (“functionality”), and product security features (“security”).
To create each Category Leaders ranking, our research team typically evaluates hundreds of products in any one category. The 10-15 with the highest scores become Category Leaders.
Since Category Leaders is intended to cover a given category at large, the Category Leaders team use their market experience and knowledge, existing market-based research, and small business software buyer needs analysis to assess an application’s suitability for that category depending on whether it can reasonably be expected to be relevant to most software buyers across industries searching for a system in the category.
To be eligible for inclusion in a category, products must:
- Be sold in the North American software market
- Offer required functionality as determined by our research analysts, who provide coverage of and have familiarity with products in each category. Each product must have all core features plus a majority of common features for that market.
- Have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties —softwareadvice.com, capterra.com, and getapp.com— published within 12 months of the start of the analysis period for a given report’s update.
Product scores are calculated using five unique data points, each scored out of 20, resulting in a total maximum score of 100. In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and functionality, respectively.
Products are scored independent of any relationship that GetApp has with vendors.
User Reviews. Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. This score is based on average user ratings (on a scale from 1 to 5) of how satisfied users are with a product overall. The scoring includes ratings from reviews within a 12-month analysis period. The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 20 score.
Integrations. The total possible score for integrations is 20 points. Five points are awarded if the product has an open API; up to 15 points are awarded based on an assessment of the product’s integrations.
As part of this integrations assessment, our research team defines a list of the most commonly cited integrations in a given software category. (E.g., in the Project Management software category, products may commonly integrate with Zapier or G Suite.) Each product is scored according to how many of those common integrations it offers, based on publicly available data. When a product lists an integration with a suite of applications (e.g. Microsoft Office), we assume it integrates with each component application comprising that suite (e.g. Microsoft Word, Microsoft Outlook, etc.). The more common a specific integration is, the more heavily it is weighted in our scoring.
Mobile Platforms. Mobile scores are calculated based on the availability of an iOS and Android app. Five points are awarded for the presence of each app, with an additional 10 points awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated on a scale based on the category average for a maximum of 5 points per platform and an overall maximum score of 20. If there isn’t a native iOS or Android app, the product’s website is assessed using Google’s PageSpeed Insights to measure mobile usability. A score out of 100 is given, then scaled to a score out of 5 for a maximum of 5 points.
Functionality. Functionality scores are assigned based on a combination of two assessments: user ratings for “Features” and functionality breadth data. Fifty percent of the score is based on average user ratings on a scale from 1 to 5 of how satisfied users are with the product’s features and functionality. The scoring includes ratings left within the 12-month analysis period.
The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 10 score.
The other 50% of the score is based on a functionality breadth assessment of the product. For each software category, our research analysts define a core set of features that a product must offer, as well as additional common and optional features. Products are assessed according to how many of those pre-defined features they offer, and products with more features receive a higher score. We use this data to calculate a product’s percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.
All told, a vendor can receive up to 10 points based on user ratings for features and up to 10 points based on the functionality breadth assessment for a total maximum score of 20 for “functionality.”
Security. Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry, supplemented by the expertise of our security research experts. Each answer in the 7-question survey is assigned a point value. The scoring then calculates the percentile ranking for each product relative to all other products in the software category that have qualified for Category Leaders consideration. That percentile ranking is then translated into a 1 to 20 score. Our research analysts may audit vendor responses to the security survey for accuracy.
Vendors update their security information each year or certify that the information is still correct. In the event a vendor has not completed their security survey by time of publishing, they will automatically be assigned a baseline security score that reflects a set of security offerings that the average software vendor is reasonably expected to have, according to our security research experts.
Data sources include published user reviews, public data sources and data from technology vendors. The user-generated product reviews data incorporated into Category Leaders are collected from submissions to all three Gartner Digital Markets sites (see above section for details). As a quality check, all reviews are verified and moderated prior to publication. Please refer to the GetApp Community Guidelines for more information.
Providers must abide by the Category Leaders External Usage Guidelines when referencing Category Leaders content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all Category Leaders reference(s) and graphic use:
GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.
We take the integrity of our research seriously. If you have questions or concerns about Category Leaders content, the methodology, or other issues, you may contact the Category Leaders team at [email protected]. Please provide as much detail as you can, so we can understand the issues, review your concerns and take appropriate action.